News

System’s Quality Improvement to Improve Service Quality to Customers

25 February 2021 | News
System’s Quality Improvement to Improve Service Quality to Customers

Bank Sahabat Sampoerna (Bank Sampoerna) has successfully upgraded their its system to improve services to individual and corporate customers who serve digitally on 12 Feb 2021.

The thanksgiving event was held in a hybrid manner on February 25, 2021. The events was physically carried out by implementing strict health protocols, and some others followed virtually through the Zoom application.

The event was attended by Liliana Veronica (Director of Operations and Technology), Irma Savitry Daulay (Head of Credit & Collections), Adriana Riani Novitasari (Head of Human Resources), Chairul (Technology Expert), Hendra Damastra Setiawan (Head of The whole project, Sandra (Business Project Leader), Elvira and Temi from PT Fotress Data System (FDS), the provider of the Bank Sahabat Sampoerna’s system. Beside of that, Ali Rukmijah  CEO of Bank Sampoerna also joined the event via zoom.

Liliana expressed her gratitude to all project teams under her leadership and related teams, including the BSS team, PT FDS and related vendors. Liliana expressed her appreciation for the good cooperation in planning, communicating and implementing the project in a fairly short period of 6 months.

On the same occasion, Ali Rukmijah conveyed the importance of supporting service solutions that are not only technological systems, but also human resources who run it and directly with customers remains an important factor of service.

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