To be the financial institution of choice that focuses on micro, small, and medium businesses with trusted and professional service.
Mission
To empower the community by providing opportunities and supports to succeed in the micro, small and medium business sector through the use of digital technology.
Corporate Values
The Sampoerna Way
The Sampoerna Way is a set of values established to provide a guideline for each party working within the Sampoerna organization. The Sampoerna Group believes that every individual within the organization plays a central role as the organization’s most important resource. Sampoerna Way has been developed from this conviction that to be able to succeed in competition and achieve the goals of the organization, it takes people of strong characters that uphold a set of certain values.
identifying in these core values will:
Guide in determining the proper or appropriate desired action
Determine which value ??should be followed in full commitment
Compensate limitations in self-restraining, and
Assist in achieving the vision and sustainability of organization
The Sampoerna Way consists of six Core Values separated into 2 philosophies, namely Anggarda Paramita and the Three Hands Philosophy:
Anggarda Paramita, from the ancient language of Sanskrit, can be translated to “Towards the Excellence”, reflecting a ceaseless effort to be the best as a way of life. A tireless struggle to achieve perfection, which is integrally linked to all aspects of the organization management. The first philosophy consists of two core values, namely:
Meritocratic System (Appreciation toward work result/ performance and contribution)
Meritocratic System or performance-based system is a system that rewards and provides opportunities for individuals according to their competence and achievement in attaining the objective of the organization. In business, this system sets individual performance and competence forward to ensure the organization to achieve their common goals. Some characteristics of Meritocratic System are:
Individual is assessed fairly based on their performance and contribution
Strong desire to do the best
Modesty and openness to learn from others (“Being ashamed is not because of not knowing but because of not learning”); avoid any intellectual arrogance
Ability to synergize between strategic plan and detailed implementation plan
Performance-oriented; ensure timely implementation and satisfactory results
Having no attitude such as “Trust me, I know what you want, let me do my job”
Discipline and focus
Equal opportunity for everyone to optimize the potential and contribute their aspirations
Job appointment based on performance, potential, ability, commitment and knowledge
Requisite Organization (Management systems, processes and ways of working in a well-planned and controlled manner).
This core value is adapted from “Requisite Organization” by Jacque Elliots, which broadly explains that any organization must be able to establish environment in which each party can work together effectively and optimally. It also outlines the core value that the objective of the organization shall correspond to the ability of its employees so as to achieve the organizational goals (perfection). Some characteristics of a “Requisite Organization” are:
Challenges at work that meet the individual’s ability
Strong sense of belonging to each other
Loyalty and trust
Best service with minimum expense
Clear target and business parameter setting
Do what must be done to achieve success
The authorized party is responsible for the expected results
Fairness, equality and consistency
Maintain open communication channels
In principle, this philosophy states that by working in a “win-win-win” scheme, all three parties shall establish a mutually beneficial relationship. For the Bank’s business, the three parties can be interpreted as the Bank’s organization, business partners, and customers. This philosophy is further divided into four core values, namely:
Teamwork & Flexibility
In doing business, cooperation between employees and employers is imperative. It might sound easy, yet it takes a stance to put common interests above personal concern. Some characteristics of the “Teamwork & Flexibility” are:
“We” instead of “I” way of thinking
Collectively determine the success of organization and jointly responsible for any failure
One unit will be better than the combination of various parts
Deliberation to achieve a concurrence
Willingness to be assigned for the achievement of both the organizational goals and individual development
Respect
Respectful behavior both inside and outside the organization is required from each individual. Consistency to this attitude will make us appreciative to one another within the organization while paying attention to the chain of command. Some characteristics of respect are:
Treating others with a sense of appreciation and respect
Zero tolerance for any form of discrimination
Finding the best solution (win-win way out) in all matters
Recognizing the value of local culture and customs
Contribution to the community
Building the nation
Integrity & Ethics
Integrity can be simply defined as consistency amongst the promoted values, the actions taken and the results achieved. In relation to ethics, integrity can be translated as being honest and accurate as reflected from a person’s actions. Integrity develops within a person (internally), while ethics is more of an external rule of conducts. As a corporation in banking industry, we must develop and maintain the trust with external environment such as customers, suppliers, and governments, NGOs, and the like; believing that each party shall play their own role in accordance to the applicable regulations. In practice, integrity and ethics can be seen in the following characteristics:
Doing the right thing
Being honest in the way of thinking and action
Unselfish
Strong work ethic
Provide constructive opinion
Loyalty to the organization
Compliance to law and regulation
Being a responsible corporation as part of the community
Being objective and honest in business operations and in interaction with others
Ability to build and maintain a sense of mutual trust and confidence in each other
Community
Community is one of the stakeholders of the Company that can determine the direction of the Bank’s long-term business. Being profitable is not the only goal of the Company; it also includes making a valuable contribution to the surrounding community by:
Being a good member of the community and a responsible organization